Knowledge Base & FAQ
Frequently Asked Questions.
Frequently Asked Questions.
Answers to Common Inquiries.
Clear answers regarding session bookings, online telehealth setup, patient privacy standards, accepted payment methods, and corporate programs.
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Yes. All consultations are conducted through a secure platform, and your privacy and confidentiality are protected in accordance with applicable professional and legal standards.
Yes. Psychiatric consultations can be booked through the TMC platform, subject to the psychiatrist's availability. If a medical diagnosis, prescription, or comprehensive psychiatric assessment is required, the psychiatrist may require you to attend an in-person consultation in accordance with applicable medical regulations.
Yes. Parents and legal guardians can schedule appointments for children and adolescents. Our child specialists provide support for emotional wellbeing, behavioural concerns, learning difficulties, developmental challenges, and parenting guidance.
Yes. We partner with organisations of all sizes to deliver customised employee wellbeing solutions, including Employee Assistance Programmes (EAP), individual counselling, workshops, leadership coaching, resilience training, psychological assessments, and workplace mental health initiatives.
Payments can be made securely through our online platform during the booking process. Available payment methods will be displayed at checkout.
Yes. Appointments may be rescheduled or cancelled in accordance with our cancellation policy. Please refer to our Terms & Conditions or contact our support team for assistance.
No. TMC is not an emergency or crisis intervention service. If you or someone else is experiencing a mental health emergency or is at immediate risk of harm, please contact your local emergency services or visit the nearest hospital immediately.
Yes. We offer tailored corporate mental health programmes for organisations of all sizes.
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Still Have Questions?
Our clinical support representatives are available around the clock to assist you with any custom requests or specialized care needs.